You can expect the fastest, most reliable delivery of goods from us, and FREE SHIPPING on standard ground orders $50 or more within the contiguous USA.
All standard orders for our fine stationery and gifts will be processed and will ship (leave our warehouse) within 24-72 hours (1-3 business days) via UPS ground or USPS. Orders containing personalized items will be processed and shipped within 5 business days.
Orders received past 2pm Central on Friday will be treated as if received on Monday at 9am Central time. Orders containing personalized items typically require 2-3 business days for creation. For exceptions please call us at 1-800-992-3006 and we will do our best to get your order out immediately.
Our standard orders ship via UPS or USPS, FOB Bowling Green, KY. Shipping includes freight and handling.
We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact customer service by email at firstname.lastname@example.org or by phone at 1-800-992-3006 to see if your order is eligible for cancellation.
All returns require authorization by one of our customer service representatives. Unauthorized returns will be refused. All order discrepancy claims must be made within the 10 days of delivery of goods.